Privacy Policy

1. Introduction

This Privacy Policy describes how Optalytic LLC ("BridgeStack," "we," "us," or "our") collects, uses, and shares information when you use our products and services, including Data Bridge Pro and our website at bridgestack.ai.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account or purchase a license, we collect:

• Name and email address
• Company name (optional)
• Billing information (processed by Stripe; we don't store full credit card numbers)
• License key and activation status

2.2 Usage Information

Our desktop software may collect anonymous usage data to improve our products:

• Product version and feature usage
• Error reports and crash logs
• General system information (OS version, Excel version)

This data is anonymized and cannot be used to identify you or access your database content.

2.3 Website Analytics

Our website uses analytics tools to understand how visitors use our site:

• Pages visited and time spent
• Referral sources
• Browser and device information
• IP address (anonymized)

3. Information We Do NOT Collect

We do not collect, access, or store:

• Your database credentials (stored locally on your machine, encrypted)
• Your data or query results
• Your SQL queries
• Your audit logs
• Any content from your databases

Data Bridge Pro operates entirely on your local machine. Connections go directly from your computer to your database servers without passing through our infrastructure.

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues

5. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With vendors who help us provide our services (e.g., Stripe for payments, email providers)
• Legal Requirements: If required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate security measures to protect your information:

• All website traffic is encrypted using HTTPS
• Payment processing is handled by PCI-compliant providers
• Database credentials in our software are encrypted using Windows DPAPI
• We regularly review and update our security practices

7. Data Retention

We retain your account information as long as your account is active. If you cancel your subscription, we retain basic records for accounting and legal purposes but delete unnecessary personal information within 90 days.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Export your data in a portable format

To exercise these rights, contact us at privacy@bridgestack.ai.

9. Cookies

Our website uses cookies for:

• Essential cookies: Required for the website to function
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children under 16.

11. International Transfers

Your information may be transferred to and processed in the United States. By using our services, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@bridgestack.ai
• Address: Optalytic LLC, Houston, Texas